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FAQs

We´re located at Rua de Alcantara nº 42B in Lisboa.
You can still contact us through the following social media:
Facebook : /gatewaycitycomics
Intagram: /gatewaycitycomics
Twiitter: /gatewaycitycom

After confirming the request on our site you will receive a confirmation via email within 48 hours. At that time your purchase proposal will be reviewed by us according to the availability of stock.

Your order takes a maximum of 48 hours to process.

Your order after dispatch will arrive at the address of destination in 48 hours for addresses in the Portuguese National territory.

Your order after dispatch will arrive at the address of destination in 48 hours for addresses in the Portuguese National territory.

On our site you will find pre-order articles. These products have the date when they will be available and you can order them in advance. Only orders that are paid by the user will be considered valid orders.

Whenever you want, you can pick up your order at our store during our working hours.

For national territory postage and shipping is € 5 (VAT included).

In the case of a delivery outside the country the value of the shipping is given  is upon consultation and you can contact us at geral@gatewaycitycomics.pt.

After a paid order your cancellation is not possible. However, you will have 15 days to make the exchange or return it as long as the packaging remains intact.

The customer has 7 days from the date of receipt of the order to exchange or return the item. Only returns of items in their original packaging, sealed and in perfect condition are accepted. The items should be sent back to the store at Rua de Alcântara nº42B, 1300-027 Lisboa, or delivered in person at the store. Any questions please contact us.

If the item is damaged it is your responsibility not to receive it and send it back with the carrier.